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Elements and Performance Criteria

1. Map the value stream
   • Select a product or product group for analysis
   • Identify ultimate customer
   • Identify ultimate supplier
   • Identify all organisations between ultimate supplier and ultimate customer
   • Identify all steps in own organisation
   • Collate all information and map value stream
2. Define customer need
   • Determine the features and benefits obtained by customers from product
   • Determine methods of measuring the contribution to each feature and benefit
   • Identify possible data sources for required measures
   • Implement measurement of contribution to features and benefits
3. Reduce muda (waste)
   • Compare value added to customer feature and benefit
   • Identify activities on value stream map which do not add to customer features and benefits
   • Liaise with external value stream members to determine methods to reduce overall waste
   • Take required actions to reduce waste
   • Select a product or product group for analysis
4. Identify ultimate customer
5. Identify ultimate supplier
6. Identify all organisations between ultimate supplier and ultimate customer
7. Identify all steps in own organisation
8. Collate all information and map value stream
   • Determine the features and benefits obtained by customers from product
9. Determine methods of measuring the contribution to each feature and benefit
10. Identify possible data sources for required measures
11. Implement measurement of contribution to features and benefits
12. Assess the value added at each step
    • Identify value contributed by each external organisation
13. Determine value added by each internal step
14. Determine method of measuring value added
    • Compare value added to customer feature and benefit
15. Identify activities on value stream map which do not add to customer features and benefits
16. Liaise with external value stream members to determine methods to reduce overall waste
17. Take required actions to reduce waste

Range Statement

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